Artificial intelligence is often framed in terms of speed, efficiency, and new consumer experiences. But its deeper value may lie elsewhere: in whether it can support people and organisations working under the greatest pressure, with the fewest margins for error.
In this talk, Carlo Rapisarda of The Good AI Lab and Sofia Giannotti of Médecins Sans Frontières (MSF) Italy use their collaboration as an entry point into a broader conversation about responsible AI in humanitarian and public-interest contexts. Grounded in MSF’s core principles of humanity, impartiality, neutrality, and independence, the conversation explores what it means to design and adopt technology in environments where transparency, accountability, and respect for human dignity must remain central.
Drawing on practical experience in staff enablement, strategic roadmap design, and the evaluation of concrete use cases, the speakers reflect on what adoption looks like when the goal is not novelty but usefulness, not automation for its own sake but meaningful support for human judgment. The talk opens a conversation on the ethical challenges around AI and offers a critical perspective on how AI can serve humanitarian action when governance, operational realities, and ethical responsibility guide innovation. In a rapidly changing world, how can we ensure AI serves the right ends?
Sofia Giannotti works in project design and innovation at Médecins Sans Frontières (MSF) Italy, where she develops cross-departmental initiatives to strengthen organizational learning, stakeholder engagement, and social impact. She develops participatory formats for volunteers and youth and supports the integration of digital tools and data-informed approaches into MSF’s strategies.
With a background in Politics, Philosophy and Economics and a Master’s in International Humanitarian Action (NOHA), Sofia combines human-centered design and analytical thinking to foster innovation within complex humanitarian systems. She is passionate about building inclusive processes that enable organizations to adapt and create meaningful change.
