
Justyna Krok
Data Lead, B2 Impact ASA
Session
Talk
The Hidden Value of Audio: Lessons from Implementing AI in Contact Center
Monday 20 April 2026, 16:25–16:50
Biography
Justyna Krok is a Data Lead at B2 Impact S.A. She began her journey in data and modelling by earning both a bachelor’s and a master’s degree in Informatics and Econometrics from AGH University of Krakow. Since then, she has worked in data science and machine learning roles, designing and delivering data-driven and AI-based solutions to address challenges in the debt management domain. To further develop her expertise, she recently started a PhD focused on multi-agent AI systems.